OUR HELP DESK SERVICES
Our services are targeted at achieving maximum value by providing end-to-end best of breed IT practices for your business. From technology optimization to mitigating risks, we fulfill your constant IT infrastructure and application demands while evaluating, deploying and managing flexible, responsive and economical solutions. Through our acknowledged quality processes and program governance frameworks, we help you achieve and sustain business momentum. Based on service level agreements (SLAs), we meet every need and objective of your business by providing IT infrastructure solutions that seamlessly align with organizational processes and practices.
We are the partner of choice for corporates as they outsource their IT requirements, thus enabling them to focus on their core competencies. Our success lies in our continued focus to help you enhance your business value through IT. We are committed to deliver quality to your enterprise through our onsite, near site, multi-site, offsite and Global Service Management Center, service delivery models. Our end-to-end offerings in Total Outsourcing include:
1. Consulting services:
Across domains, we have built a strong understanding of specific business requirements through our experience in delivering IT services. We have transformed this experience to take up the role of a strategic advisor, where we constantly deliver robust solutions that are flexible and stable. Addressing the technology complexities involved across domains, we leverage our strong understanding of business and IT processes to help your business transform into a proactive, profitable venture. From cost reduction to IT optimization and policy formulations, we advise you every step of the way to deploy the right technologies and processes that seamlessly align with your business requirements.
2. Technology infrastructure services:
TruTek sets up, manages and supports your entire IT infrastructure covering your hardware, telecom, database management and system support operations. As a product agnostic company, we have the skills and experience to work on best of breed technologies ensuring that your IT resources are always available and running. We manage your infrastructure on an SLA basis and we have the ready resources to plan and implement the entire IT setup for your organization or a part of it. Through our Global Service Management Centre, We deliver remote services including remote monitoring and management of entire networks, systems and desktops. We deliver the following infrastructure services:
- Infrastructure optimization
- Infrastructure setup and provisioning on a pay-by-use basis
- Infrastructure management
3. Enterprise application services:
Across verticals, we manage and support your legacy applications and address the requirements of developing and maintaining new applications. We have the experience and technology expertise to manage large and complex enterprise application requirements. Our enterprise application services deliver scalable, secure and full-featured solutions that integrate critical functions of the organisation while functioning across geographies. The key services include:
- New application development and management
- Business applications sustenance
- Application optimization
TruTek Solutions is focused on providing services and solutions that leverage the evolving and innovative business models and delivery model and latest technology advancements to allow TruTek customers to achieve maximum operational efficiencies, reduce costs, and increase return on investment.
ENGAGEMENT MODEL | TIME AND MATERIAL MODEL | TURNKEY MODEL
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