About our SERVICES >>> INFRASTRUCTURE MANAGEMENT SERVICES
InfraStructure Management Services has transformed the guidance from providing a great service tobeing the most innovative and best in class. At the same time, the interface between old and new approaches is seamless so that users do not have to reinvent the wheel when adopting it.
It allows users to build on the successes but take IT service management even further. In general, Infra Structure management makes the link between ITIL’s best practice and business benefits both clearer and stronger. The main development is that according to IT delivery sectors.
ITIL is now based on five core lifecycle titles:
1. Service Strategy
2. Service Design
3. Service Transition
4. Service Operation
5. Continual Service Improvement
Online InfraStucture Support
IT infrastructure consists of all of the hardware and software that keeps your office computers running. On-site infrastructure support services help with the administering of all of your IT requirements. TruTek Technologies’ on site IT infrastructure specialists are up to date on the latest technological trends, and are experienced and knowledgeable in legacy computer operations that are still in use today. You can be advised on what IT solutions to choose for your office in order to stay on the cutting edge of technology or on what profitable and efficient solutions are available to keep current systems running. In addition TruTek Solutions liaises with hardware and software suppliers, and manages all servers, printers and computers. IT infrastructure support better protects your precious company data and implements a disaster recovery plan in the event of an emergency.
Remote InfraStructure Management
Remote Infrastructure Management at one level is an alternative to existing sourcing models of Infrastructure Management Services. Remote Infrastructure Management services consist of remote (outside the physical premises of a company’s facilities) monitoring and managing the infrastructure components and taking proactive steps and remedial actions across the IT landscape. The Remote Monitoring and Management is undertaken through a combination of offshore/near-shore/global delivery center which is often termed as an Operations Management Centre (OMC), where skilled staff of a service provider monitor and manage the infrastructure, ensuring uptimes and availability.
Remote Desktop, Network and Telecom Support
Remote Desktop support allows us to remotely advise and diagnose problems you are having with your desktop computer. We can let you know quickly & easily if we can resolve the problem , you can call our experts from 9am to 5pm Mondays to Fridays (excluding Bank Holidays).
We offer this service as either pay as you go or for long-term peace of mind, you may prefer a remote support-service contract. You can then make unlimited support calls.
Despite the capability of modern computer systems, problems often arise because networking or set-up issues prevent equipment working properly. Our technicians can usually put these right in a few minutes. Whatever the problem is, when it strikes it starts costing you money.
Total OutSourcing
Our services are targeted at achieving maximum value by providing end-to-end best of breed IT practices for your business. From technology optimization to mitigating risks, we fulfill your constant IT infrastructure and application demands while evaluating, deploying and managing flexible, responsive and economical solutions. Through our acknowledged quality processes and program governance frameworks, we help you achieve and sustain business momentum. Based on service level agreements (SLAs), we meet every need and objective of your business by providing IT infrastructure solutions that seamlessly align with organizational processes and practices.
We are the partner of choice for corporates as they outsource their IT requirements, thus enabling them to focus on their core competencies. Our success lies in our continued focus to help you enhance your business value through IT. We are committed to deliver quality to your enterprise through our onsite, near site, multi-site, offsite and Global Service Management Center, service delivery models.
Our end-to-end offerings in Total Outsourcing include:
> Consulting services
> Technology infrastructure services
> Enterprise application services
TruTek Solutions is focused on providing services and solutions that leverage the evolving and innovative business models and delivery model and latest technology advancements to allow TruTek customers to achieve maximum operational efficiencies, reduce costs, and increase return on investment.
ENGAGEMENT MODEL | TIME AND MATERIAL MODEL | TURNKEY MODEL
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